Contact us.

Don't you find what you're looking for?

Tell us:

Do you need help?"

Send us an email to

Follow us on

FAQ

To obtain the password and access the game, you just need to answer a short form. At the end of the form, you will find the code to play.

The idea is to have a good time while you learn about the Andalusian past of the city, so you can put the group together yourself, solo, or as many people as you want. The escape is designed for each member of the group to read and interact from their own mobile phone, but if you prefer to share a device, it’s feasible for up to 3 or 4 people per phone.

The Andalusian Escape Mursiya is free because it is funded by the European Commission under the European project ECO.

The philosophy of the Andalusian Escapes is to encourage a leisurely stroll, so you won’t find scores or competition. So, if you want to stop to see a museum, a shop, or have a snack, go ahead! Even if you want to leave it to finish it another day. The app will resume the game where you left off. You have 48 hours to finish it.

After entering the code, on the welcome screen you will have the starting point of the game. In Murcia, it’s the Verónicas Wall.

The minimum age is the age of mobile phone access. Once you have a phone, you can play. But younger children can also participate if they go in a group with a family member or friend with a mobile phone.

Once you have downloaded the application, you can continue playing even if you lose data connection. The only thing you won’t have access to is Google Maps. But you always have the explanations of how to go from one challenge to the next and an image showing the path on a map.

“Zero frustration. We don’t want anyone to get stuck along the way, so you always have access to the solution to the puzzle. After requesting a hint, you can view the solution. If you fill in the solution word and it still shows as incorrect, check to make sure there are no extra spaces or unusual accents.

For any issues, you can always write to us at contacto@fundacionalfanar.org

These are the models that are 100% compatible with our app, but in any case, if it doesn’t work for you, we’ll refund your money:

  • Samsung Galaxy Series (S5, S6, S7, Note series, Tab series)
  • Google Nexus and Pixel Devices (Nexus 5, Nexus 6P, Pixel series)
  • iPhones (iPhone 6 and later models)
  • LG Devices (G2, G3, G4, G5, V series)
  • HTC Devices (One M8, M9)
  • Motorola Devices (Moto series, Droid series)
  • Sony Xperia Series (Z series, X series)
  • Huawei and Honor Devices (Mate series, P series, Nova series)
  • Xiaomi Devices (Mi series, Redmi series, Poco series)
  • OnePlus Devices (One, OnePlus series)
  • Nokia Devices (Nokia 6, Nokia 7, Nokia 8, Nokia 9 PureView)
  • ASUS ZenFone Series
  • Lenovo Moto and Tab Series